8.1
Diego De Almagro Providencia Express
Guest-rated 8.1/10 — among the top stays in Santiago.
Hotel · Santiago · Santiago Metropolitan
Hotel Gen
A modern 4-star stay in Santiago's downtown, with a rooftop pool, free Wi-Fi, and a convenient base for exploring the city.
- Rooftop pool
- Free high-speed Wi-Fi
- Downtown Santiago location
7.6
Very good
606 reviews
Booking.com 7.6 · 606 reviews
About
Hotel Gen
Hotel Gen sits at Portugal 415 in Santiago's downtown district, placing the city's landmarks, transport, and dining within easy reach. The 4-star property offers a restaurant, a shop, and a rooftop pool – a popular spot after a day of sightseeing. Rooms are described as spacious and modern, with work-friendly desks, kitchenettes in some, and balconies in others.
Guests consistently highlight the friendly, attentive staff and the convenience of the location. The hotel provides free Wi-Fi throughout, parking, and facilities for disabled guests. While the breakfast receives mixed reviews, the overall value for money is praised, making Hotel Gen a solid choice for both leisure and business travellers.
- Free Wi-Fi
- Parking
- Rooms/ Facilities for disabled
- Continental breakfast
- Swimming pool
- Exercise gym
In brief
What works, what to weigh
+
Strengths
5 reasons to book- Great location in downtown Santiago — Close to public transport, supermarkets, restaurants, and notable sights like the government palace and Basilica de la Merced.
- Spacious, modern rooms — Guest reviews frequently mention roomy, well-appointed rooms with comfortable beds, kitchenettes, and balconies in some.
- Friendly and attentive staff — Multiple reviews praise the helpfulness of the staff at reception and throughout the hotel.
- Rooftop pool and free Wi-Fi — The rooftop pool is a popular feature, and high-speed internet is available free of charge throughout.
- Excellent value for money — Several guests note that the hotel offers strong value given its location, room quality, and facilities.
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Worth weighing
4 to weigh- Check-in is late (17:59) — The official check-in time is 5:59 PM, which may be inconvenient if you arrive earlier and want to access your room right away.
- Breakfast can be underwhelming — While some guests enjoyed it, others found it 'just okay' or different from what was advertised, despite it being a continental breakfast.
- Downtown views are average — Balconies overlook the city, but the view is described as typical for a downtown area – not a scenic highlight.
- Street noise possible — Located on a downtown street, so light sleepers may notice some urban noise, though it isn't a major complaint.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
Highlights
- Free Wi-Fi
- Swimming pool
- Exercise gym
- Parking
Food & Drink
- Continental breakfast
- Restaurant
Accessibility
- Rooms/ Facilities for disabled
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 7.6/10 from 606 reviews
Booking.com · 7.6 · 606 reviews
7.6Verified guest“Excellent food, welcoming staff, pleasant atmosphere, and great value for the price.”
7.6Verified guest“Ideal location near key sights like the government palace; having a balcony was a lovely bonus.”
7.6Verified guest“Fresh furniture, spotless rooms, and capable staff.”
7.6Verified guest“Very close to a train station; the location was perfect, with a nearby sushi spot for meals.”
7.6Verified guest“Great location within walking distance of public transport and supermarkets. The room was clean and comfortable, with a kitchenette and LED TV. The balcony view was average, as expected in a downtown area.”
7.6Verified guest“The rooms are wonderful – plenty of space for work, and the free high-speed wireless internet is a big plus. Beautiful rooms, great for working, with free broadband Wi-Fi – very good!”
04 — Location
Getting around Santiago
The property sits in Santiago.
Getting around: Santiago's downtown is walkable, with a metro station nearby and public transport within easy reach. Landmarks like the government palace are a short trip away.
Food and drink: The hotel's restaurant and shop cover basics, and the area is packed with local eateries, including sushi spots. Supermarkets are also within walking distance.
Sights: Religious sites like the Basilica de la Merced are a 5-minute drive, and the central area is rich with history and architecture.
Portugal 415, Santiago, Santiago Metropolitan, 8330297, Chile
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 17:59
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 233 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times at Hotel Gen?
Check-in begins at 5:59 PM, and check-out is at 12:00 PM.
Is parking available at Hotel Gen?
Yes, parking is available on site? The hotel lists parking as an amenity, but no additional details are provided.
Does hotel Gen have a swimming pool?
Yes, there is a swimming pool – described in reviews as a rooftop pool, popular with guests.
Is breakfast included at Hotel Gen?
Continental breakfast is listed as an amenity, and reviews mention it, but the quality is mixed. It's available, though not always as described online.
Are pets allowed at Hotel Gen?
No, pets are not allowed.
What amenities are offered for business travellers?
The hotel provides free Wi-Fi, a fitness gym, and rooms with work-friendly spaces, as well as free internet terminals at reception.
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The bottom line
Hotel Gen stands out for its downtown location, spacious rooms, and rooftop pool, backed by consistently positive guest reviews on staff and value. While the late check-in and average breakfast are minor trade-offs, it's a reliable, comfortable base for exploring Santiago – especially for travellers who want space to work and easy access to transport and dining.
7.6A solid, honest choice in downtown Santiago
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